Location:

Join our team as an IT Support Analyst at our award-winning Senior Living Community, providing on-site technology support to residents and staff. You’ll assist with technical issues, handle equipment, and collaborate with your team while being on-call for occasional after-hours events. Training on various technologies will be provided, with some travel to other Erickson Senior Living locations.

What we offer   

• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values

• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options

• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law

• 401k for all team members 18 and over with a company 3% match

• Free access to our on-site Team member Health and Well-Being Centers, plus Well-Being programs, tools and resources for you and your immediate family members

• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones

• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!

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How you will make an impact

• Act as the key liaison between the IT department and community or corporate locations to ensure effective communication and support.

• Provide Tier 2 technical support for various devices, including computers, tablets, phones, point-of-sale systems, printers, and network applications.

• Support information security initiatives by educating customers, identifying compliance concerns, and mitigating identified risks.

• Engage with staff and business partners regularly to address unmet technology needs and identify improvement opportunities.

• Take a leadership role in onsite support projects and assist project teams with business and IT initiatives.

• Manage the IT asset lifecycle, including procurement, deployment, tracking, maintenance, sanitization, and disposal.

• Provide support through Erickson Resident Computer Services (ERCS), community computer clubs, and resident computer labs while maintaining relationships with service vendors.

What you will need 

• Minimum 3 years of relevant experience; education will be considered in lieu of experience. 

• Job-related technical certifications such as CompTIA A+ are strongly preferred. Ongoing pursuit of certifications is considered evidence of continuous learning. 

• CompTIA A+ certification required within 6 months of employment.

 Compensation: Commensurate with experience starting at $60,000 / year.

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Siena Lakes is a vibrant continuing care retirement community located in North Naples, Florida. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Siena Lakes helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.