Location:

Join our team as an IT Support Coordinator, where you'll provide hands-on technology support to residents and staff at our award-winning Senior Living Community. You’ll work onsite daily, assisting with tech needs, managing equipment, and collaborating with diverse teams, with occasional travel to other locations. Comprehensive training will be provided to support a variety of technologies and systems.

Compensation: starting at $22/hr

What we offer   

• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values

• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options

• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law

• 401k for all team members 18 and over with a company 3% match

• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age

• Free access to our on-site Team member Health and Well-Being Centers, plus Well-Being programs, tools and resources for you and your immediate family members

• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones

• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!

.

How you will make an impact

• Provide Tier 2 support for computers, tablets, phones, point of sale systems, printers, network devices, and other technology assets.

• Assist resident customers through Erickson Resident Computer Services (ERCS), community computer clubs, and resident computer labs.

• Support information security initiatives by educating customers, identifying and reporting compliance concerns, and mitigating identified risks.

• Collaborate with project teams on business and IT initiatives.

• Deploy and manage IT equipment inventory, including tracking, maintenance, sanitization, and disposal.

• Contribute to the creation, implementation, and documentation of IT Customer Support procedures.

• Provide IT support for other Erickson-managed properties as needed.

What you will need 

• Minimum of 1 year of relevant work experience; Education will be considered in lieu of experience. 

• Job related technical certifications such as CompTIA A+ are strongly preferred. Ongoing pursuit of certifications is considered evidence of continuous learning.

• CompTIA A+ certification required within 6 months of employment

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Cedar Crest is a beautiful 130-acre continuing care retirement community in Pompton Plains, New Jersey. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Cedar Crest helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.